HelpDesk Support Specialist (CDMX)

Description

Summary: We are seeking an energetic and professional Helpdesk Support Specialist with strong technical troubleshooting and excellent communication skills to provide exceptional IT services. Highlights: 1. Opportunity to be exposed to an enterprise computing environment 2. Chance to install and support Windows and Mac based hardware and software 3. Work in a dynamic, fast-paced and collaborative team environment **Summary:** We are seeking an energetic individual to work full\-time as a Helpdesk Support Specialist. This is a professional position for someone with 3\+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non\-technical communication skills, both in written and oral formats. **Responsibilities:** * Providing exceptional IT Services to TransPerfect employees * Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) * Responding to support requests on a daily basis * Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users * Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment * Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage. * Provides support for web\-based video conference services within the contact centers including driver and local software issues. **About You:** As a Helpdesk Support Specialist you are a: * Creative thinker – You are curious and unafraid to ask questions * Hard worker – You are industrious and diligent in everything you do * Innovator – You are willing to initiate changes and introduce new ideas **Your experience includes:** * Minimum Bachelor’s degree * Exceptional written, oral and interpersonal communication skills in **English** * Experience with Microsoft Active Directory * Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8\.1 Pro, Windows 10 Pro) * Knowledge of Mac OS X * Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. * Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc. * Knowledge of Virus and Spyware removal techniques * Ability to quickly diagnose and fix problems * Ability to open a computer and replace defective components * Ability to operate in a dynamic, fast\-paced environment * Ability to work in a team\-oriented, collaborative environment * Exceptional customer service orientation * Must be detail oriented * Working knowledge of a past Helpdesk/Support Ticketing system *In order to apply, please submit your CV in* ***English***