Help Desk Operator

Description

Job Summary: Handles and registers tickets via telephone and email, providing first-level resolution for ICT-related incidents and requests from users. Key Responsibilities: 1. Telephone and email ticket (TK) handling and registration 2. Analysis and management of events and incidents reported by users 3. Providing first-level resolution for incidents and requests **ADS,** A reputable company specializing in Information Technology Services invites you to join its team! **Banorte Help Desk Operator** **Ticket (TK) registration and handling via telephone and email** \-Assist users reporting ICT-related events, incidents, or requests through the various contact channels available to the service desk. \-Receive, analyze, and address events reported by users and services via the designated channels, with the objective of restoring affected services promptly. \-Provide first-level resolution for the maximum number of incidents/requests reported by users, using documented support materials and work instructions stored in the service desk repositories, thereby reducing the number of events assigned to operational teams and improving user service restoration time. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM Salary: $12,000 net per month Position Type: Full-time Salary: Starting from $12,000.00 per month Work Location: On-site employment