Help Desk Customer Support

Description

Job Summary: egasmart is seeking a Help Desk and Customer Support Specialist to manage requests, incidents, and ticketing systems. Key Highlights: 1. Experience in ticket and database management. 2. Proficiency with tools such as Remedy, OTRS, and ServiceNow. 3. Key responsibilities in incident handling and follow-up. **egasmart is seeking a Help Desk Customer Support Specialist in Juárez \- Cuauhtémoc, Ciudad de México** ---------------------------------------------------------------------------------------------- **A leading company in its industry is looking for personnel to fill the position of** **Help Desk / Customer Support** * Work location: CDMX, Juárez neighborhood, Cuauhtémoc borough * Employment mode: On-site * Monthly net salary: $9,454 * Working days: Monday to Friday or Tuesday to Saturday (2 rest days) * Working hours: 9:00 am to 7:00 pm, including a 1-hour lunch break. **Minimum verifiable experience of 2 years in:** Call reception and ticket assignment Ticketing system management Database knowledge Use of tools such as Remedy, CA Service Desk Manager, OTRS, and ServiceNow. **Responsibilities:** Handling requests Incident reporting Incident assignment post-registration Incident tracking Confirmation of incident resolution Interested candidates may apply through this channel, attaching an updated CV in PDF format. Ensure your WhatsApp number is up to date. **Required education level:** High School Diploma **Required experience level:** Entry Level **Departmental function:** Customer Support **Industry:** Software Development / Programming **Skills:** * Customer support * Ticket creation * Database *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69fa64813300002d006a4670\&source\=indeed*