HELP DESK ASSISTANT

Description

Position Summary: We are seeking a Telephone Assistant with Help Desk experience to manage tickets and resolve inquiries, ensuring efficient and professional service. Key Responsibilities: 1. Manage customer tickets from initiation to closure 2. Respond to inquiries and complaints efficiently 3. Service Desk experience TELEPHONE ASSISTANT Location: Álvaro Obregón, CDMX; Miguel Hidalgo, CDMX Education: High school diploma or technical degree Experience: Minimum 1 year in similar positions Technical Knowledge: Help Desk * Manage customer-initiated tickets from initiation to closure; respond to inquiries and complaints efficiently and professionally * Service Desk experience * Intermediate proficiency in Office suite software Work schedule: Monday to Friday, 9 a.m. to 6 p.m. ***“This company prohibits requesting medical certificates related to pregnancy status and Human Immunodeficiency Virus (HIV) as an employment criterion, and commits to not hiring minors or charging fees or commissions for the recruitment process.”*** Job Type: Full-time, Project-based or fixed-term Contract Duration: 9 months Salary: $8,000.00 – $9,480.00 per month Application Question(s): * Do you have Help Desk experience? Work Location: On-site employment