HELP DESK ASSISTANT

Description

Position Summary: We are seeking a Telephone Assistant with Help Desk experience to manage tickets and professionally resolve customer inquiries and complaints. Key Responsibilities: 1. Manage customer tickets from initiation to resolution 2. Respond to inquiries and complaints efficiently 3. Service Desk experience TELEPHONE ASSISTANT Location: Álvaro Obregón, CDMX; Miguel Hidalgo, CDMX Education: High School Diploma or Technical Degree Experience: Minimum 1 year in similar positions Technical Knowledge: Help Desk * Manage customer-initiated tickets from initiation to resolution, and respond to inquiries and complaints efficiently and professionally * Service Desk experience * Intermediate proficiency in Office suite applications Work schedule: Monday to Friday, 9 AM to 6 PM ***"This company prohibits requesting medical certificates related to pregnancy status and Human Immunodeficiency Virus (HIV) as a hiring criterion, and commits to not employing minors or charging fees or commissions for the recruitment process."*** Employment Type: Full-time, Project-based or Fixed-term Contract Duration: 9 months Salary: $8,000.00 - $9,480.00 per month Application Question(s): * Do you have Help Desk experience? Workplace: On-site employment