Help Desk Analyst

Description

Position Summary: DIEBOLD NIXDORF DE MEXICO S.A. DE C.V. is seeking a Help Desk Analyst to manage technicians, supervise schedules, reassign tasks, and communicate with customers. Key Responsibilities: 1. Manage the dispatch of technicians within an assigned area. 2. Promote continuous improvement and collaborate with the team. 3. Anticipate obstacles and propose solutions to prevent delays. **DIEBOLD NIXDORF DE MEXICO S.A. DE C.V. is seeking a Help Desk Analyst in Querétaro, Querétaro** -------------------------------------------------------------------------------------------------- * Manage the dispatch of technicians within an assigned area. * Supervise schedules and routes to maximize productivity and meet SLAs. * Reassign tasks based on priorities, skills, and availability. * Anticipate obstacles and propose solutions to prevent delays. * Communicate with customers to confirm, reschedule, or prioritize appointments. * Adjust calendars and resources in response to daily changes. * Promote continuous improvement and collaborate with the team. **Desired Education Level:** High School Diploma or equivalent **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Financial Services *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e958bb5300003200e84085\&source\=indeed*