HELP DESK ANALYST

Description

Job Summary: At Macropay, we are seeking a Help Desk Analyst to join a dynamic, committed, and innovative team, providing Level 1 support to branch users. Key Highlights: 1. Join a dynamic, committed, and innovative team. 2. Opportunity for continuous growth and professional development. 3. Actively participate in incident management and application support. **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and wish to become part of a dynamic, committed, and innovative team. If you are seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Help Desk Analyst** **Location:** Mérida **Employment Type:** Full-time **Department:** Digital Transformation ### **What We Are Looking For:** Provide Level 1 support to branch users to ensure continuity of operations across applications. Maintain service levels within operational thresholds. Collect information using designated service management tools. ### **Main Responsibilities:** Actively participate in Help Desk activities: - Log incidents using the ticket management tool. - Provide support and guidance regarding the operation of various applications. - Basic knowledge of database management systems. - Effective communication skills (oral and written). ### **What We Offer:** - Competitive salary - Statutory benefits - Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to Apply:** Apply through this channel or send your updated CV to: **Talento@macropay.mx** Email subject: *"Vacancy \[Position Name] – \[Your Full Name]"* ### **We want to meet you and learn what makes you unique!** Learn more about us: Home \- Macropay