JOIN OUR TEAM!! With over 25 years of experience in the industry, we are seeking new talent eager to join our team dedicated to delivering information technology solutions. **MAIN RESPONSIBILITIES** * Monitoring engineers to ensure appropriate adherence to work schedules * Requesting access to branches * Managing evidence of customer service closure records * Database management * Report generation **REQUIREMENTS** * Minimum 6 months of experience in Help Desk/Customer Service * Knowledge of ServiceNow (Desirable) * Proficiency in Microsoft Excel **WHAT WE OFFER?** * Monthly net salary: $8,212.16 * Work schedule: Monday to Friday, with rotating Saturday shifts. * Statutory benefits (Social Security, Year-end bonus, Vacation time, and Vacation premium). * Work location near Mixcoac Metro Station