Help Desk

Description

Job Summary: We are seeking a systems technician or graduate to provide technical support, administer internal systems, and manage technological infrastructure. Key Highlights: 1. Provides comprehensive hardware and software technical support to users. 2. Administration and support of key internal systems (SICTA, Quiter). 3. Incident management, user management, and coordination with vendors. **Main Responsibilities:** * Provide first- and second-level technical support to users * Diagnose and resolve hardware and software failures * Administer and support internal systems (SICTA, Quiter) * Install, configure, and maintain computer equipment, printers, and networks * Manage incidents through a ticketing system * Administer users, access rights, and data backups * Coordinate with vendors and the central IT department * Maintain equipment and license inventory and tracking * Train users on system and tool usage **Requirements:** **Education:** * Technical diploma or Bachelor’s degree in Systems, Computer Science, or related field **Experience:** * Minimum 1–2 years in technical support (hardware and software) **Knowledge:** * ERP systems (SICTA and/or Quiter preferred) * Microsoft Office (Excel, Outlook, Teams, Word) * Networks (LAN/WAN, VPN) * Computer equipment maintenance * Ticketing systems * Basic database knowledge (SQL preferred)