NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate \- Full Time \- to join our team in Guadalajara. **Location: Guadalajara, Jalisco. Mexico.** **Requirements:** * Availability to work 45 hours per week * Interest in working on Afternoon/Night shifts * Advanced English * Looking to work in IT Environment * 6 months of experience in Customer Service **Activities** * General L1 support for hardware and MS Office packages * Advance technical support for in\-house applications and developments * Answer technical support calls providing and escalating to other support groups * Provide support based on email generated requests or reports * Document troubleshooting steps and detailed description of the customer incidents and requests * Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures **We Offer:** * Competitive salary * Grocery Tickets \- 12% of base salary * 30 days of christmas bonus * 10 days of vacations * 50% Vacation bonus * 5 personal days per year * Medical insurance (You and your family) * Life insurance * Dental Insurance * Discounts with selected Optics * Opportunity to grow in the company \#LI\-NorthAmerica NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\-status, sexual orientation, gender identity, or any other class protected by law