Summary: Seeking a proactive Desktop Support member with strong technical knowledge and hands-on experience in various technologies to maintain and troubleshoot end-user computing environments. Highlights: 1. Strong technical knowledge and hands-on experience required 2. Opportunity to develop in-depth technical knowledge in EUC 3. Work in a Global delivery environment The Desktop support member should have strong **technical knowledge and hands–on experience** on below technologies: * **Microsoft Client OS (Win10,11\)** * **Active Directory \& it's services, DHCP, DNS** * **Print and File share services** * **Hardware Break\-fix** * **Patch Management** **Detailed Job Description*** Possess 3\+ years of relevant IT experience. * Experience with Microsoft desktop operating system and Windows application deployment, configuration and management * Windows Client Administration * Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. * Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance * Identify, log and resolve technical problems with software applications or network systems * Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. * Where required, administer and resolve issues with associated end\-user workstation network software products. * Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. * Ensure that work is carried out within agreed service levels and in accordance with department guidelines * Maintain client databases with up\-to\-date solutions and clear record of activities * Explain and document technical issues in a clear way to clients * Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc. * Develop in\- depth technical knowledge and domain expertise within End User Computing technologies * Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills * Strong capabilities in Windows 11 support, migration \& Deployment. * If necessary, liaise with third\-party support and PC equipment vendors. * Perform related duties consistent with the scope and intent of the position. * Hands on Experience End to End Desktop/Laptop life cycle management. * Experience and desire to work in a Global delivery environment * Communication and Analytical skills **Desirable (not mandatory):** Relevant technical \& process certifications:* ITIL V3