Customer Service Agent

Description

Job Summary: We are seeking an enthusiastic Customer Service Agent to deliver exceptional service, build strong relationships, and provide customized solutions within a dynamic team. Key Highlights: 1. Be part of a dynamic and growing team 2. Take center stage in your development within an environment full of opportunities 3. Excellent work climate and extensive experience We are looking for enthusiastic individuals to join our team in Mexico! Our goal is to assemble a group of people passionate about customer service and deliver the best service through rapid, client-needs-aligned, and reliable solutions. As a Customer Service Agent, you will be the welcoming face of Localiza\&Co and responsible for delivering exceptional service to build strong relationships and offering customized solutions for each of our customers. We seek someone with strong communication skills who can inspire confidence in our potential customers and maintain long-term relationships. If you have customer service experience and are interested in joining a dynamic and growing team, we want to hear from you! **Responsibilities:** 1\. Serve customers from various segments at service counters, providing information and presenting contractual terms agreed upon during car rental contract openings; 2\. Contribute to achieving high customer satisfaction levels at the agency by delivering friendly and differentiated service, and informing customers about available communication channels at the conclusion of all rental contracts; 3\. Contribute to the subsidiary’s growth and profitability by negotiating rates at the service desk, offering additional services, and collecting reimbursable expenses; 4\. Help ensure the subsidiary maintains an appropriate vehicle fleet size relative to rental volume by monitoring daily reservation and vehicle return reports; 5\. Verify that amounts received from car rentals comply with established procedures and system releases by generating and reviewing cash closing reports, payment receipts, and cash control records; 6\. Contribute to fleet safety and quality by performing daily checks on available vehicles, recording unproductive kilometers when necessary, and tracking open contracts; 7\. Help maintain the quality of the customer database by accurately completing and updating customer records; **Requirements:** 1\. Minimum one year of experience in a similar position. 2\. Partially completed or completed bachelor’s degree. 3\. Basic-level Microsoft Office proficiency. 4\. Proactivity and communication skills. 5\. Intermediate English. 6\. Flexible availability. 7\. On-site work. 8\. Interpersonal skills. 9\. Negotiation techniques. **What We Offer:** Major Medical Expense Insurance. Vacation days exceeding statutory requirements. Savings Fund. Grocery vouchers. Maternity leave exceeding statutory requirements. Opportunity to take center stage in your development within an environment rich in opportunities, learning, and growth. An excellent work climate, equipped with everything needed for you to enjoy a great experience. Experience it yourself—and help build the future of mobility with us! We are one of Latin America’s largest and most comprehensive mobility platforms. Employment Type: Full-time, indefinite term Salary: $16,000\.00 \- $18,000\.00 per month Benefits: * Transportation assistance or service * Major medical expense insurance * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment