Bilingual Level 1 Help Desk

Description

Job Summary: Bilingual Level 1 Help Desk role providing specialized technical support for corporate users in Windows environments. Key Highlights: 1. Specialized technical support for corporate users 2. Administration and support for Active Directory and Microsoft 365 3. Advanced English C1 or C2 (advanced conversational) — Mandatory Level 1 Help Desk A technology-sector company is seeking a **Bilingual Level 1 Help Desk** professional with solid experience in Windows environments and specialized technical support for corporate users. **Responsibilities** * Diagnosis and resolution of Level 1 escalated incidents * Administration and support for Active Directory (user provisioning/deprovisioning, GPO policies) * Management of Microsoft 365 (Exchange Online, Teams, basic SharePoint) * Advanced support for Windows 10/11 and Windows Server * Configuration of VPN, LAN/WAN networks, and enterprise connectivity * Installation, configuration, and troubleshooting of corporate hardware * Management and documentation using ITSM tools (ServiceNow, Jira, Freshservice, or similar) **Technical Requirements** * 2–4 years of experience as a Level 1 Technical Support specialist * Proven experience in corporate Windows environments **Knowledge in:** * Active Directory and GPO * Microsoft 365 * Network troubleshooting (DNS, DHCP, TCP/IP) * Basic server administration * Endpoint security and corporate antivirus * **Advanced English C1 or C2 (advanced conversational)** Employment Type: Full-time Salary: $22,000.00 per month Language: * Advanced English C1 or C2 (advanced conversational) (Mandatory) Work Location: On-site