Application Support

Description

Summary: This role acts as the primary IT point of contact for application requests and incidents in the MX-BZ region, managing Business Analysts to provide effective application support for manufacturing and business projects. Highlights: 1. Lead application support for manufacturing operations and business projects. 2. Manage and prioritize SAP-related support and enhancement requests. 3. Promote documentation standards and cross-functional collaboration. POSITION OBJECTIVE Act as the primary point of contact between the business and IT for application‑related requests, incidents and support needs for MX\-BZ region. Manage and prioritize Business Analysts activities to provide effective 1st‑line application support for manufacturing operations and business projects. **LEAD RESPONSIBILITIES:** Handle incoming SAP\-related support and enhancement requests, prioritize based on business impact and ensure timely execution. Establish clear guidelines for ticket categorization, prioritization and resolution timelines in Snow to ensure consistent handling across the team. Distribute tickets strategically to team members with the appropriate skill set and capacity to ensure efficient resolution. Periodically evaluate resolved tickets to ensure solutions meet quality standards and that root causes are properly addressed. Assign other tasks based on team members’ strengths and workload capacity to optimize productivity and performance. Design training programs aligned with budget and business needs to strengthen team capabilities and ensure readiness for evolving SAP demands. Act as the escalation point for critical SAP issues, ensuring swift resolution and minimal disruption to manufacturing operations. Lead structured analysis to identify the underlying causes of repeated SAP system problems and ensure permanent resolution. Facilitate collaboration between SAP functional, technical, and business teams to address systemic issues and prevent recurrence. Generate regular reports on problem trends, resolution timelines, and effectiveness of corrective actions to inform leadership and improve system reliability. Track key performance indicators (KPIs), analyze results, and implement strategies to enhance team output. Conduct regular 1:1 sessions, performance reviews and personal development planning. Review and approve team payroll submissions, ensuring accuracy and compliance. Promote documentation standards and knowledge sharing across teams. Facilitate cross\-functional collaboration for successful project outcomes. Guide the team through organizational or technological changes, ensuring smooth transitions and minimal disruption. Promote open communication, resolve conflicts, and encourage knowledge sharing across the team. Demonstrate professionalism, accountability, availability and a strong work ethic to inspire and motivate the team. Act as a role model for BRP values, promoting integrity, collaboration and customer focus. **EDUCATION:** **Bachelors Degree In:** Computer Science, Information Systems Engineering or relevant field **SKILLS:** ERP Knowledge (SAP) Business Administration and Process expertise SAP ECC / S4 Process Mapping and IT Project Artifacts ServiceNow or similar Project Portfolio Management Standards **EXPERIENCE:** **At least 3 Years in:** Similar role **LANGUAGE:** Fluent in Spanish written and verbal. English advanced (Min. 80%) written specially French or german is an advantage. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 16,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. www.brp.com YouTube @CommunicationsBRP