Service Desk

Description

Job Summary: We are seeking a passionate Service Desk Specialist with a results-oriented mindset and expertise in mobile telecommunications to manage incidents and the lifecycle of assets. Key Highlights: 1. Lifecycle management of voice and data lines and equipment 2. National-level fault response and remote support 3. Join a rapidly expanding tech SME **We’re looking for you: Service Desk Specialist (Telecommunications)! If you are results-driven, accustomed to meeting ticket resolution targets, and passionate about mobile telecommunications, this position is perfect for you! What will be your challenge? You will be the engine keeping national operations connected by managing the lifecycle of voice and data lines and equipment. **Your main responsibilities:** **Incident Management:** Responding to line failures, theft reports, and equipment recovery. **Asset Lifecycle Management:** Provisioning, allocation, and renewal of mobile devices and modems. **Control and Documentation:** Rigorous ticket logging and preparation of monthly efficiency reports. **Remote Support:** Addressing requests across the entire Mexican Republic. What are we looking for in you? **Proven experience:** In Service Desk / Help Desk environments with SLA compliance (resolution targets). **Technical Proficiency:** Knowledge of mobile line management, SIMs, and devices (iOS/Android/Modems). **Location:** Residing near the Santa Fe area (Cuajimalpa or Álvaro Obregón, CDMX) — mandatory requirement, non-negotiable. **Soft Skills:** Exceptional organization, customer focus, and analytical ability to assess contingencies. What do we offer? **Hybrid Work Model:** Balance between office and remote work. **National Impact:** Managing critical accounts nationwide. **Growth Opportunity:** Join a rapidly expanding tech SME where your contributions make a visible difference. Ready for the next step? If you meet the profile and reside in the specified areas, please send your CV to \[rh@dti.com.mx] with the subject line: "Service Desk \+ \[Your borough of residence]" Demonstrate your efficiency from the very first contact!