Technical Support Specialist

Description

Responsible for implementing and operating SharePoint Online as the company's central document and collaboration platform, integrating it with Teams and OneDrive, and automating key processes using Power Automate. Concurrently, ensure Microsoft 365 operations at Level 2 / Level 3 support and provide targeted infrastructure support (networks, devices, and services) as required. Work with simple governance, security-by-design principles, and area-focused adoption strategies to reduce rework and increase productivity. This is a growth-oriented role: deepen expertise in Power Apps, PowerShell, and Intune while scaling the organization’s digital maturity. **REQUIREMENTS:** * Education: Bachelor’s degree in Systems Engineering, Information Technology, Networking, Telecommunications, or related field (in progress or completed). * Minimum 2+ years of hands-on experience designing sites, permissions, metadata, content types, version control, and automations in SharePoint Online (mandatory): intermediate–advanced proficiency administering SharePoint Online and Microsoft 365. * Level 2 / Level 3 support for Microsoft 365 (Outlook/Teams/OneDrive/SharePoint) and clear user documentation. * Valid driver’s license for inter-branch mobility. * Experience working in high-paced environments. * Service-oriented attitude, teamwork, and clear communication. * Ability to interact effectively with non-technical users. **TECHNICAL KNOWLEDGE:** * Active Directory, GPO, DNS, DHCP; Windows Server 2016+. * Entra ID (formerly Azure AD), Entra Connect/Cloud Sync, Hybrid Join, Seamless SSO; hierarchical and inherited permissions; SharePoint groups and Microsoft 365 Groups; use of Entra ID groups for role-based permissions. * Windows Hello for Business (Cloud Kerberos Trust, PIN/biometric policies). * Intune/MEM (desirable) for device policies. * SharePoint Online (site architecture, permissions) and Microsoft Teams (administration and security). * SharePoint Admin Center: site creation/administration, quotas/storage, and per-site sharing policies. * Teams, OneDrive, and Power BI integrations. * Power Platform: SharePoint-based automations (Power Automate). * Scripts (PowerShell Graph/PnP); license administration and Microsoft 365 admin centers (automation of repetitive tasks). * Basic networking (IP, connectivity). * Wired/wireless networks and topologies. * Windows Server and services (DHCP, Active Directory). * Firewalls, antivirus, and security tools. * IP telephony and switches. * Proficiency with current technological tools. * Quality assurance and performance metrics. * Installation of surveillance cameras, network equipment, and telephony systems. **RESPONSIBILITIES:** **1) SharePoint Online Architecture and Governance** * Design and administer site architecture by department/process (e.g., Procurement, Sales, Operations), libraries, mandatory metadata, content types, and document sets; major/minor version control and role-based views. * Operate the SharePoint Admin Center: site/template creation, quotas/storage, and per-site sharing policies (internal, guests, allowed/blocked domains). * Define naming conventions, lifecycle (creation–use–archival/closure), and periodic role-based permission reviews (principle of least privilege). **2) Microsoft 365 Integrations (Teams, OneDrive, Power BI)** * Implement and maintain Teams, OneDrive, and Power BI integrations with SharePoint under clear governance: team/channel naming conventions, expiration, archiving, and retention. *(Metric: monthly active Microsoft 365 users/licenses > 60% within 6 months)* **3) Automation with Power Platform** * Design, deploy, and maintain automations (Power Automate) using SharePoint/Teams/Outlook connectors: approvals, notifications, and metadata-driven archiving; error handling, retries, concurrency control, and loop prevention. * Build no-code forms/applications (Power Apps) on SharePoint lists where they add value (delegation, data-level permissions, performance). **4) Migration to SharePoint** * Execute migrations from shared folders/Google Drive using Microsoft’s official tools (SPMT/Mover), in waves: pre-discovery and cleanup, owner mapping, path/duplicate resolution, cutover window, version/permission preservation, and post-load validation. **5) Security and Compliance** * Enforce multi-factor authentication (MFA), maintain least-privilege access, implement sharing policies, and apply basic information governance in Purview: data loss prevention (DLP) and retention. Conduct monthly audits of external links and privileged access. **6) Operations and Level 2 / Level 3 Support (Microsoft 365)** * Resolve Level 2 / Level 3 Microsoft 365 tickets (Outlook, Teams, OneDrive, SharePoint, licenses) and document solutions in the knowledge base. * Scripts for scalable administration (PowerShell PnP/Graph): site inventories, permissions, owners, bulk metadata/license updates, and reporting. **7) General IT Operations (Complementary Scope)** Provide targeted support only, without diverting focus from core SharePoint/Microsoft 365 objectives. * Manage cloud backups and disaster recovery. * Maintain support logs targeting *100% of tickets resolved with documented solutions.* * Inventory assigned devices. * Diagnose LAN/WLAN networks and servers. * Enforce security policies and maintain technical documentation aligned with *Microsoft 365/SharePoint governance.* * Network support: VLANs, Wi‑Fi, cabling, switch/router incidents. * PBX/IP telephony support (open vendor tickets when applicable). * Monitor servers and services. * End-user technical support (hardware and software). * Administer and monitor VPN for remote devices. * Email/hosting administration. Salary commensurate with knowledge, experience, and aptitude (monthly, pre-tax). If you meet **70%** of the requirements and have already implemented **at least one** real-world SharePoint project, **apply**. We value **rapid learning** and **clear documentation** as highly as experience. Employment type: Full-time Salary: Starting at $15,000.00 per month Benefits: * Free parking * Complimentary uniforms Work location: On-site