Field Data Collection Support Technician (Temporary)

Description

Job Summary: Provide first-level technical and operational support for Field Data Collection (FDC) systems, ensuring functionality and adoption within agricultural operations. Key Highlights: 1. First-level technical and operational support for agricultural systems. 2. Training and reinforcement on the use of FDC systems. 3. Hardware and software maintenance in field and office environments. Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring their proper functionality, user adoption, and compliance with company standards. This role supports end users through training, incident resolution, and system configuration, contributing to accurate data capture and field operation efficiency. Description for Internal Candidates Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring their proper functionality, user adoption, and compliance with company standards. This role supports end users through training, incident resolution, and system configuration, contributing to accurate data capture and field operation efficiency. **CONTRIBUTION TO THE COMPANY AND KEY FUNCTIONS****1\. Field Data Collection Systems Support – Application Functionality and Usability** * Provide first-level technical and operational support to end users (in-person, phone, or electronic). * Support the use of applications such as fruit receipts, harvest, indirect expenses, and product quality (PQ). * Resolve basic system, application, and device issues. * Ensure appropriate use and operation of customized and commercial systems. **2\. Compliance and Training** * Ensure applications and equipment are used in accordance with company policies and procedures. * Deliver training to end users in field and office environments (individual and group sessions). * Reinforce correct system usage and data capture standards. * Promote system adoption and adherence to established processes. **3\. Hardware and Software Maintenance** * Configure and install applications on mobile devices and desktop computers. * Install firmware and software updates. * Provide basic support for device configuration and maintenance. **4\. Other** * Other duties as assigned. a { text\-decoration: none; color: \#464feb; } tr th, tr td { border: 1px solid \#e6e6e6; } tr th { background\-color: \#f5f5f5; } **KNOWLEDGE, SKILLS, AND ABILITIES** **Knowledge (required level):** * Technical systems – Basic * Hardware and devices – Basic * IT support fundamentals – Basic * Agricultural operations – Basic * Customer service processes – Basic **Skills and Competencies:** * Customer focus * Problem solving * Effective communication * Training and knowledge transfer * Planning and organization * Collaboration * Technical support execution * Attention to detail * Initiative * Adaptability * Interpersonal effectiveness * Learning agility * Service orientation * Resilience **ROLE DIMENSIONS** **Education:** Completed high school **Experience:** 1 year of experience in customer service, technical support, or application support **Specializations / Certifications / Specific Experience:** * Prior experience supporting mobile devices or portable equipment is preferred **Licenses:** Driving is an essential function of this position; a valid driver’s license is required **LANGUAGES** * **English:** Spoken 85–95 % \| Read 85–95 % \| Written 85–95 % * **Spanish:** Spoken >95 % \| Read >95 % \| Written >95 % **REQUIRED SOFTWARE** * **Microsoft Office:** Basic level **TRAVEL REQUIREMENTS** Availability to travel up to **90 % of the time** within the local district (between ranches and offices). Occasional domestic travel of up to **10 %**, as business needs require.