Sales Support (Freight Forwarder)

Description

Job Summary: This role focuses on creating and closing new sales opportunities, supporting both existing and new customers to meet their transportation needs and achieve targets. Key Highlights: 1. Key commercial role in the transportation and logistics sector. 2. Opportunity to work with clients and achieve sales targets. 3. Be part of a responsible, results-oriented team. ***You Can Be a Shipper Too!*** To apply with us, you **must register** using the following **link**—copy and paste it into your browser: **https://rhshipping.buk.mx/s/Wc6X95pwEPwaBShj** **Position Summary** Create and close new sales opportunities by supporting and following up with new and existing customers, ensuring they receive excellent service that meets their transportation needs and achieves established sales targets. **About R.H. Shipping** We are R.H. Shipping, growing day by day. Our mission is to transform people’s lives by providing global transportation solutions. We are responsible and disciplined in our pursuit of helping every team member achieve their personal, professional, and financial goals through the work we do together. Our core values form the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, responsible, results-oriented, and transparent. **Job Objective** * Prospect and qualify new customers by analyzing the pipeline by industry sector and company size, collaborating with the Sales Executive to refine selected prospects and secure meetings for the Sales Executive. * Conduct all types of customer calls (cold, warm, and hot), using the company’s approved script to follow up on customer needs or initiate new business opportunities. * Log all sales activities in Zoho CRM—from generating a new opportunity, through follow-ups, closure, and post-sales activities. * Prepare logistics service quotations in Cargosphere based on customer needs assessments, verifying applicable rates with the sales representative to ensure current rates are applied correctly in customer-facing documents and delivered within required timelines. * Schedule customer meetings for Sales Executives, logging relevant information in the CRM and accompanying the Executive to identify and document the customer’s logistics requirements. * Follow up with customers during shipment execution and after operational closure, adapting to each customer’s unique working style to deliver specialized, personalized support. * Ensure, during SOP development, that customer requirements align with the assigned operations team handling the customer’s account. * Provide commercial support and follow-up to Sales Executives to help close deals and deliver outstanding service. * Onboard new customers, suppliers, and overseas agents, submitting required documentation to the Credit & Collection department to initiate customer operations. * Track and support customer credit requests, verifying processing status and communicating updates to enable timely initiation of operations. * Assist Sales Executives in monitoring customer operations with assigned account executives, supporting resolution of issues or case closures. **Key Competencies** * Strong verbal communication and interpersonal skills; extroverted, commercially oriented profile. * Results-driven with self-motivation. * Solid ability to communicate effectively and assertively. * High proficiency in customer service. * Strong persistence and persuasion skills. * Excellent teamwork capability. * Strong client negotiation skills. * Advanced proficiency in Zoho CRM or similar tools for logging all customer interactions and follow-ups. * Solid problem-solving ability. * Knowledge of import/export logistics operations via sea, air, and land, including Incoterms. * Familiarity with quotation preparation, route planning, commercial cycle management, and customer follow-up across all stages. * Intermediate English—capable of writing and conducting business conversations. **Education and Experience** * Bachelor’s degree in International Business, Foreign Trade, or related field. * Minimum 1 year of experience as Sales Support, performing commercial activities in freight forwarding companies. **Benefits** * Competitive salary commensurate with experience. * Grocery vouchers. * Savings fund (10%). * 30-day year-end bonus. * IMSS health insurance and dental insurance. * Hybrid work model (after indefinite-term contract). **Committed to Diversity** As an equal-opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse workforce—reflecting our community—is an integral and valued component of a successful and ethical business. We hire local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and we foster inclusion in all forms—within our company and in our interactions with customers, candidates, and partners. Employment Type: Full-time Salary: $18,000.00 - $23,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Major medical expense insurance * Dental insurance * Grocery vouchers Work Location: On-site