Patient Coordinator/Call Center

Description

Job Summary: We are seeking a bilingual Patient Care Coordinator with sales experience and excellent customer service skills to deliver a warm, organized, and professional experience to patients. Key Responsibilities: 1. Attention and follow-up for national and international patients 2. Comprehensive coordination of appointments and surgical procedures 3. Accompaniment of patients throughout the entire process Bilingual Patient Care Coordinator (English and Spanish) Location: Nuevo Vallarta, Nayarit Position Type: Full-time (Mon–Fri full-time: 9 AM–2 PM and 4 PM–7 PM; Sat half-day: 9 AM–1 PM) Work Modality: On-site – Call Center and Medical Office We are a high-end plastic surgery clinic seeking a bilingual Patient Care Coordinator with sales experience and outstanding customer service skills to help us deliver a warm, organized, and professional experience to national and international patients. Responsibilities: * Patient interaction via phone, message, or email. * Sending information and quotations. * Prospective patient follow-up until procedure closure. * Coordination of appointments, evaluations, and surgical dates. * Accompaniment throughout the entire process, including postoperative care. * Registration and tracking in the management system. Requirements: * Advanced English (mandatory), both written and spoken. * Experience in sales and customer service. * Excellent appearance, service-oriented attitude, and stress tolerance. * Organizational and problem-solving abilities. * Proficiency with digital tools. We Offer: * Competitive base salary (12,000 Mexican pesos per month) + commissions upon sales closure. * Statutory benefits. Position Type: Full-time Salary: Starting from $14,000.00 per month Benefits: * Company-provided mobile phone * Complimentary uniforms Experience: * Direct sales: 2 years (Preferred) Language: * English (Mandatory) Work Location: On-site employment