Operations and Sales Supervisor - Oaxaca

Description

Job Summary: We are seeking a proactive Operations and Sales Supervisor to lead a branch team, ensuring customer service quality, growth, and profitability. Key Highlights: 1. Leadership role in supervising and controlling service activities. 2. Focus on customer service quality and sales growth. 3. Opportunity for development and learning in an excellent work environment. JOB DESCRIPTION ### **Description** We are looking for an enthusiastic and proactive leader to join our operations team at our **Oaxaca Airport and Downtown branches**. As the **Operations and Sales Supervisor**, you will support management in supervising and controlling branch service activities, with the objective of ensuring customer service quality, growth, and profitability. **Key Responsibilities:** * Ensure impeccable customer service. * Resolve potential situations and conflicts that may impair point-of-sale productivity. * Propose, jointly with management, strategies to drive branch sales toward profitability—specifically in vehicle rental revenue. * Monitor and supervise sales and operations staff; manage schedules, administrative procedures, and validation of required documentation for operations. * Validate operational compliance with established quality processes, guidelines, and policy requirements. * Prepare operational and commercial prospecting reports for management. * Manage and prospect clients (hunting) to offer Localiza mobility services. **What We Offer:** * Competitive salary. * Annual bonus. * Paid training. * 30-day year-end bonus (aguinaldo). * Vacation days exceeding statutory requirements. * Grocery vouchers (vales de despensa). * Major medical expense insurance upon indefinite-term contract. * Life insurance upon indefinite-term contract. * An excellent work climate, with everything needed for a great experience. *We invite you to be the protagonist of your development in an environment rich in opportunities, learning, and growth—with an outstanding work climate and all the resources necessary for an exceptional experience.* **Experience mobility—and help build its future with us!** REQUIREMENTS * Completed bachelor’s degree. * Conversational English. * Ability to drive both automatic and manual transmission vehicles (valid driver’s license required). * Experience in operational activities. * Experience in customer service and sales. * Experience leading teams. * Sense of urgency. * Commercial experience in prospecting.