Administrative and Order Management * **Order Processing:** Enter and track orders in the system. * **Billing and Credit:** Validate commercial terms, issue invoices and credit notes, and manage administrative returns. * **Regulatory Documentation:** Ensure that each shipment includes all required documentation. 2\. Logistics Coordination* **Shipment Tracking:** Monitor delivery status in real time with transportation providers. * **Incident Management:** Resolve logistics issues such as failed deliveries, missing goods, or product damage during transit. 3\. Customer Service and Retention* **Proactive Communication:** Inform customers about estimated delivery dates or possible delays. * **Complaint Handling:** Receive, route, and resolve customer complaints empathetically and efficiently. **Basic Requirements:** * **Education:** Completed high school diploma or incomplete bachelor's degree in a related field. * **Experience:** Minimum 6 months of B2B customer service experience, preferably in the pharmaceutical, medical, or chemical sector. * **Technical Knowledge:** Proficiency in Microsoft Office (Intermediate Excel for reporting) **Soft Skills:** * **Problem Solving:** Ability to act under pressure when a critical shipment is delayed. * **Assertive Communication:** Skill to mediate between customer needs and warehouse capabilities. **Attention to Detail:** Critical for handling batch numbers, expiration dates, and pharmaceutical codes.
Juan García
Indeed · HR
Juan García
Indeed · HR
