Confirmations Representative - Work from home (Mexico City area)

Description

Summary: This role involves promoting brand awareness, communicating with potential owners, explaining sales presentations, overcoming objections, and providing excellent guest service. Highlights: 1. Promote brand awareness internally and externally 2. Communicate with potential owners and explain sales presentations 3. Provide excellent guest service and resolve inquiries **What you will do?** * + Promote awareness of brand image internally and externally. + Communicate with potential owners via telephone to confirm preview package sales/tours. + Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. + Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. + Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. + Answer guest questions about property facilities/services. + Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. + Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. + Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. + Speak with others using clear and professional language; answer telephones using appropriate etiquette. + Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. + Comply with quality assurance expectations and standards. + Perform other reasonable job duties as requested by Supervisors. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.