Collections Analyst

Description

Job Summary: We are seeking an experienced collections officer with customer service background to manage an assigned portfolio, negotiate agreements, and report incidents. Key Responsibilities: 1. Manage the customer portfolio for preventive collections. 2. Negotiate payment agreements and establish deadlines for debts. 3. Report incidents involving customers and contracts. We are a Mexican company transforming the rental industry through data and technology. Our mission is to eliminate market friction (e.g., guarantors) and place technology in the hands of real estate agents, offering credit and protection solutions that guarantee a Perfect Rental Experience. **What will you be doing?** * Manage the assigned customer portfolio for preventive collections. * Manage the portfolio daily to meet your collection target and contribute to portfolio efficiency. * Report incidents identified with customers and contracts. * Negotiate payment agreements and establish deadlines for debt settlement. **What are we looking for?** * Minimum 1 year of experience in collections and customer service * Completed bachelor's degree * Solid knowledge of collections procedures and related regulations * Proficiency in Excel * Familiarity with billing procedures and collection techniques (e.g., debtor follow-up) * Excellent organizational skills **What do we offer?** Competitive salary Private Medical Expense Insurance. * Send your CV to emiliano.hernandez@moradauno.com Employment type: Full-time Work location: Remote hybrid in Mexico City, CDMX