Job Description: **Bilingual Telephone Agent** Provide travel assistance to international clients regarding authorized medical and non-medical services by various Insurance Companies based on general conditions and established processes, with the objective of delivering adequate, accurate, and courteous support to clients. Key Responsibilities: * Provide travel assistance to international clients (medical assistance, among others) * Search for Medical Providers in available databases accessible to assistants. * Contact medical providers to negotiate, confirm benefits, and communicate information related to medical cases. * Efficiently and clearly document relevant information in the case management system. * Collaborate as a team and use available resources to resolve client issues during their travels. **Skills:** * Customer service. * Results-oriented. * Analytical and problem-solving skills. * Handling objections and conflict situations. * Teamwork. * Organization. * Effective communication. * Flexibility and adaptability to change. * Computer equipment handling, Office suite, and digital tools (digital platforms). * Knowledge of service, assistance, or insurance business (Desirable). **Requirements :** * Completed high school diploma * English level C1 SHIFT 24/7, 2 DAYS OFF (MORNING SHIFT) **We Offer :*** Monthly salary $15,581\.10 * Performance bonus of up to $4,000 starting from the fourth month * Grocery vouchers * Life insurance * Major medical expense insurance * Savings fund * Costco and Sam's membership To apply, click on the ‘apply now’ button, then you will need to log in or create a profile to submit your CV. We are proud to be an equal opportunity employer and to conduct a fair, transparent, and inclusive recruitment process.**Who We Are:** ------------------ We are AXA Partners: experts in designing and delivering assistance solutions and life, credit, and specialized insurance — together with and for our partners worldwide. What sets us apart? The experience and passion of our 8,500+ employees, and a strong network of over 55,000 professionals worldwide. Thanks to them and our innovative technology in the industry, we continue evolving, adapting, and advancing, offering solutions and services that ensure we are always by people's side, in every circumstance. Our passion is helping others. We combine the best digital technology with our human qualities to constantly seek new ways to deliver efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire (with a permanent contract).**