Remote Operations Associate (Short-Term Rental Cleaning Operations)

Description

Summary: Seeking a highly organized and detail-oriented Remote Operations Associate to manage daily clean schedules and support cleaning teams and clients for a short-term rental cleaning company. Highlights: 1. Support daily operations, ensuring smooth clean schedules and quality standards. 2. Critical role in a fast-paced environment requiring quick decision-making. 3. Opportunity to work closely with an Operations Manager in a remote setting. We are a fast\-growing short\-term rental cleaning company dedicated to delivering high\-quality turnover services for Airbnb and vacation rental properties. Our mission is to help hosts and property managers provide exceptional guest experiences by ensuring every property is cleaned, staged, and ready on time. We are seeking a highly organized and detail\-oriented **Remote Operations Associate** to support our day\-to\-day operations. The ideal candidate has experience in short\-term rental property management or short\-term rental cleaning operations and is comfortable working in a fast\-paced environment where quick decision\-making is required. This role plays a critical part in ensuring our daily cleans run smoothly while supporting both our cleaning teams and our clients. The Operations Associate will report directly to and work closely with our **Operations Manager** to support daily operational tasks and ensure service quality. Responsibilities * Monitor and manage daily clean schedules to ensure all properties are serviced on time * Schedule and coordinate cleaners for upcoming cleans * Communicate with cleaners to provide support, answer questions, and resolve issues during cleans * Respond to client messages and requests in a timely and professional manner * Troubleshoot last\-minute changes, cancellations, or urgent clean needs * Review cleaner reports, photos, and checklists to ensure quality standards are met * Use internal systems such as **Quo, Slack, Notion** to track operations, tasks, and property information * Assist with administrative tasks such as payroll preparation, cleaner hours tracking, and operational documentation * Maintain organized records of properties, cleaners, and daily operations * Help ensure all cleans are completed efficiently and meet company quality standards Qualifications * Preferred: Experience in short\-term rental property management or STR cleaning operations * Strong organizational and time management skills * Excellent attention to detail * Ability to work in a fast\-paced environment with frequent schedule changes * Strong communication skills (written and verbal) * Ability to solve problems quickly and make decisions independently * Comfortable learning and using operational software tools * Experience with platforms such as Quo, Notion, Turno, Breezeway, Airbnb, or similar systems is a plus Ideal Candidate * Highly organized and proactive * Comfortable managing multiple cleans and priorities at once * Strong problem\-solving and decision\-making skills * Reliable and able to work independently in a remote environment * Client\-focused with strong customer service skills * The candidate must be available to work **weekends and holidays**. * Work schedule will be based on **Central Time (CT)**. Application Instructions: To apply for this position, please send an email following **all instructions below**. **Subject line:** Cleaning \- Your Name \- Remote Operations Associate In your email, please include the following: **\* Introduction Video (Max 2 Minutes)** Record a short **2\-minute Loom video** introducing yourself and explaining why you would be a good fit for this role. Please include the **Loom link** in your email. Loom: https://www.loom.com/ **\* Internet Speed Test Screenshot** Please run an internet speed test and include a screenshot showing: * Download speed * Upload speed * Ping Use this website: https://www.speedtest.net/ **\* English Level Test Screenshot** Please complete the **EF SET English Test (1 hour 30 minutes)** and attach a screenshot of your final score. EF Test: https://www.efset.org/ Applications that **do not follow these instructions** will not be considered. **\* Typing Test Screenshot** Please complete a typing test and attach a screenshot of your results showing your typing speed and accuracy. You can take the test for free on this website: https://www.typingtest.com/ Job Types: Full\-time, Permanent Pay: $14,000\.00 \- $15,300\.00 per month Work Location: Remote