Concierge

Description

Job Summary: Ensure efficient and high-quality guest service by managing information, check-in and check-out procedures, and addressing complaints to improve service. Key Highlights: 1. Excellent service attitude and presentation. 2. In-depth knowledge of hotel services and local points of interest. 3. Opportunity for professional growth. ### **Concierge – Hotel Princess (Riviera Maya)** **Princess Hotels \& Resorts** **Job Objective:** Ensure efficient and high-quality service to guests of the Platinum Yucatán Princess Hotel, an adults-only resort, through accurate management of information regarding rooms, hotel services, on-site activities, and local points of interest. Additionally, ensure compliance with established check-in and check-out procedures, occupancy control, complaint handling, lost-and-found management, maintain order at the front desk, and contribute to continuous improvement of service standards. **PROFILE:** * Conversational English (advanced) * Completed degree in Administration, Tourism, or related field * Flexible availability for work schedule * Excellent service attitude * Excellent personal presentation **JOB RESPONSIBILITIES:** * Know the room inventory and features, as well as the hotel’s services, activities, and local points of interest. * Maintain control over occupied and available rooms. * Know and apply the lost & found procedure for found items. * Handle guest complaints and concerns courteously and discreetly, escalating them to the appropriate department. * Keep the front desk, internal and external guest-facing information organized. * Perform guest check-in and check-out according to established standards, as well as walk-in sales and upselling. **WE OFFER:** * Statutory benefits * Staff transportation * Employee cafeteria * Professional growth