BUTTON CAPTAIN

Description

Summary **Position Objective:** Supervise, coordinate, and participate in the activities of the bell staff team to ensure courteous, prompt, and efficient guest service during arrival, stay, and departure from the hotel, guaranteeing a memorable service experience and compliance with established quality standards. **Main Responsibilities:** * Coordinate and assign daily bell staff team activities, ensuring appropriate shift coverage and task distribution. * Supervise baggage service during check-in and check-out, ensuring it is performed carefully, promptly, and courteously. * Greet guests upon arrival, extend a warm welcome, and assist them with baggage, directions, and general hotel orientation. * Control and organize the safekeeping, labeling, and timely delivery or retrieval of stored baggage. * Assist in coordinating special guest services: transportation, courier services, reservations, tours, or any other special requests. * Maintain direct contact with Front Desk and Concierge to address requests and anticipate guest needs. * Verify that guest access areas, lobby, and arrival zones are maintained in optimal condition and order. * Train, motivate, and evaluate bell staff personnel, ensuring adherence to quality and service standards. * Maintain daily logs of activities, incidents, and stored baggage. * Control and safeguard communication radios, storage room keys, and all departmental tools. * Immediately report lost or found items following hotel protocol. * Personally attend to VIP guests, groups, and special occasions. * Comply with hotel security policies, personal appearance standards, and service guidelines. Qualifications * Completed high school diploma (technical degree in hospitality or tourism preferred). * Minimum 1 year of experience in a similar position within hotels. * Intermediate English proficiency (mandatory for interacting with international guests). * Excellent personal presentation. * Knowledge of guest service techniques and baggage handling procedures. * Service-oriented attitude, leadership ability, and teamwork skills.