Ocean Freight Specialist

Description

Job Summary: Coordinate end-to-end maritime import operations, serve as the primary point of contact with customers, and ensure proper execution of air freight services. Key Highlights: 1. Opportunity to work in a multicultural and international environment 2. Opportunity for professional development and logistics training 3. Culture of respect and results-oriented focus **Why is DHL a great company?** Our people and our culture—built on respect and results! DHL, the \#1 global logistics service provider, operates in more than 220 countries, making it the most international company. With a workforce exceeding 480,000 employees, we deliver solutions for nearly infinite logistics needs. DHL is part of the German postal and global logistics leader, Deutsche Post DHL Group, which comprises three divisions: DHL Express, DHL Global Forwarding, and DHL Supply Chain. We are recognized as a Global Top Employer across 6 regions and 35 countries, including Mexico. Our division, DHL Global Forwarding, specializes in import and export logistics services (air, ocean, and land), including customs clearance. Our expertise spans standardized operations and multimodal shipment solutions, as well as customized industrial projects. We have an excellent opportunity for you as an **Ocean Freight Specialist**, based in **Monterrey, Nuevo León.** **What will be your primary objective in this role?** To serve as the customer’s main point of contact to understand and fulfill their air freight shipment requirements, and to ensure each established operation is executed correctly, on time, and as agreed. **What will you do in this role?** * Develop and maintain effective, close relationships with assigned customers within your portfolio. * Keep customers under your responsibility informed about shipment status and exceptions. * Coordinate end\-to\-end maritime import operations. * Manage and resolve complaints or issues under your control and/or escalate them to the appropriate departments. * Ensure customer requirements are clearly understood by all departments involved in the service, and implement corrective actions as needed in case of deviations (operational or administrative). * Perform booking provisions and optimization in accordance with internal guidelines. * Maintain Gross Profit (GP) control aligned with the account’s estimated average per shipment under your responsibility. * Ensure correct tariff application to shipments under your responsibility. * Coordinate with origin agents, carriers, and customs brokers. **What can you bring to this role?** * Bachelor’s degree in Business, International Trade, Foreign Commerce, Transportation Engineering, or related field. * Minimum 3 years’ experience in maritime operations (imports). * Experience in customer service. * Knowledge of maritime import and export processes. * Advanced English proficiency. **Why should you join our team?** You’ll have the opportunity to work for an international company in a multicultural environment. You can explore our training and development opportunities and become a logistics expert. DHL is an equal opportunity employer. We evaluate applicants without regard to race, religion, gender, sexual orientation, disability, or other characteristics. For this position, DHL Global Forwarding will only hire individuals who are legally authorized to work in Mexico. This is not a position for which relocation assistance or visa sponsorship will be provided. **Interested in applying?** **Apply through this channel** **CONNECTING PEOPLE IMPROVING LIVES**