Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to provide support and resolve incidents, ensuring a courteous and professional service experience. Key Highlights: 1. Be part of a growing organization focused on excellence. 2. Opportunity for professional development and growth within the company. 3. Ongoing training to enhance skills. **We are hiring Customer Service Analysts!** At **Transportes Azteca**, we are a Mexican company with over 30 years of experience in the logistics and specialized transportation sector. Joining our team means becoming part of a growing organization focused on excellence and professional development. **What are we looking for?** Individuals with an outstanding service attitude, strong communication skills, and a willingness to deliver a positive experience to our customers. **Location:** Ciudad Granja, Zapopan, Jalisco. **Requirements:** * Availability to cover **fixed shifts**: **EVENING**, **NIGHT**, **COVERAGE FOR DAYS OFF**. * Service-oriented attitude. * Communication skills. * Basic English. **Responsibilities:** * Provide customer support and assistance (phone, email, and chat). * Resolve inquiries, incidents, and follow up on requests. * Record and update information in internal systems. * Route cases to the appropriate departments. * Ensure a courteous and professional service experience. **We Offer:** * Competitive salary. * Statutory benefits from day one. **Additional Benefits:** * Grocery vouchers. * Savings fund and savings account. * Life insurance. * Profit-sharing. * 30-day year-end bonus. * Ongoing training. * Opportunities for growth within the company. **Apply today and join Transportes Azteca!** Build your career at a solid company in the logistics sector. Job Type: Full-time, Indefinite-term contract Salary: $18,000\.00 per month Benefits: * Savings account * Company parking * Life insurance * Company phone * Free uniforms * Grocery vouchers Application Question(s): * What is your current phone number where we can contact you? Work Location: On-site employment