CUSTOMER SERVICE

Description

Position Summary: Transportes ELOLA is seeking a Customer Service Specialist with experience in logistics, customs, and cargo transportation for operational management and service tracking. Key Highlights: 1. Key role in service operations and monitoring 2. Job stability and excellent work environment 3. Continuous training and professional development **CUSTOMER SERVICE – VERACRUZ (LOGISTICS / CUSTOMS AREA)** **Transportes ELOLA** is seeking a **Customer Service** professional to join our team in Veracruz. We are looking for a candidate with customer service experience in the logistics sector, possessing essential knowledge of **customs procedures and cargo transportation**. **Be a key part of our service operations and tracking!** **Position Objective:** Provide customer service and follow-up, ensuring proper management of operations related to transportation, customs processes, and cargo movement, guaranteeing efficient and timely service. **Requirements:** * Must reside in **Veracruz** (mandatory) * Minimum 4 years’ experience in **customer service at transportation, logistics, or customs brokerage firms** * Essential knowledge of **customs procedures** * Knowledge of **cargo transportation operations (land and/or port-based)** * Experience in: * **Customs documentation (customs entries, releases, etc.)** * Import and export processes * Container loading and unloading * Container movements and transit times * Proficiency in Excel and logistics/operational systems * Ability to work under pressure and resolve incidents **Responsibilities:** * Provide direct customer service regarding the status of their operations * Track shipments, vehicles, and customs procedures * Coordinate with traffic, operations, and customs departments * Validate customs and transportation documentation * Monitor transit times and on-time delivery performance * Address and resolve operational incidents * Maintain constant communication with customers to ensure timely service **We Offer:** * Competitive salary * Statutory benefits and additional benefits * Job stability * Excellent work environment * Continuous training and professional development **Work Location:** Veracruz (on-site) **Contact:** If you are interested in this opportunity, please contact **Aketzali Vázquez** at **5531450782**, via WhatsApp or phone call. **Join our team!** Employment Type: Full-time Salary: $14,000\.00 per month Benefits: * Educational support * Salary increases * Savings fund * Discounts and preferential pricing * Company parking * Free parking * Flexible working hours * Medical expense insurance * Life insurance * Cafeteria service * Discounted cafeteria service * Company phone * Complimentary uniforms Work Location: On-site employment