LEAD DISPATCHER

Description

Position Summary: Ensures the efficient and safe operation of the virtual station by leading the team and providing customer service for vehicle natural gas refueling. Key Highlights: 1. Team leadership and operational management 2. Excellent customer service and value-added service 3. PC and tablet operation skills, and experience managing personnel Job Posting LEAD DISPATCHER Location: San Luis Potosí, San Luis Potosí Company: NATGAS QUERETARO Posted on May 14, 2026 Valid until June 12, 2026 accessible\_forward We welcome applicants with disabilities Monthly net salary $10,142\.00 Apply Reference Number: 21134905 Description ENSURE THE EFFICIENT, SAFE, AND CONTINUOUS OPERATION OF THE VIRTUAL STATION THROUGH PROPER VEHICLE NATURAL GAS REFUELING, DELIVERING EXCELLENT CUSTOMER SERVICE, MANAGING THE SHIFT TEAM, AND GUARANTEEING COMPLIANCE WITH COMPANY OPERATIONAL STANDARDS, POLICIES, AND CONTROLS Requirements * Required education level: High school or vocational training * Experience: 6 months \- 1 year as a LEAD DISPATCHER * Knowledge(s) and tool(s): + PC and tablet operation + Experience supervising personnel + Experience handling cash * Language(s): + None * Skill(s) and competency(ies): + Customer orientation * Candidate availability: + No travel required Schedule Some days Full-time 06:00 \- 14:00 Schedule clarification: 6:00–14:00 hrs / 14:00–21:30 hrs / 21:30–6:00 hrs — Rotating shifts Responsibilities and activities * Maintain order and discipline in the refueling area to prevent accidents * Serve customers courteously and provide value-added service; perform the complete natural gas refueling protocol while ensuring safety and regulatory compliance * Accurately and timely complete operational logs * Properly wear personal protective equipment (PPE) throughout the entire shift * Apply current promotional campaigns to customers per Marketing Department instructions * Report any equipment or facility anomalies to the administrator and control center * Assist with cleaning and basic maintenance of the work area Benefits offered by the company * Statutory benefits * Grocery vouchers, life insurance, savings fund, TOTALPASS (discounts at gyms) * Weekly leadership bonus, weekly onboarding bonus, weekly transportation bonus, uniforms * Psychological and legal counseling, training, transportation bonus, onboarding bonus * Indefinite-term employment contract Recruitment process * 449 769 3189 \- Schedule an appointment * Start date of your recruitment process: May 14, 2026 * Recruitment process duration: 1 week