Description
Job Summary:
Workforce Management Coordinator for a call center, responsible for forecasting, planning, monitoring KPIs, and profitability analysis.
Key Highlights:
1. Professional development
2. Job stability
3. Analytical and results-oriented profile
***Workforce Management Coordinator for a major call center***
**Work Location:** Iztacalco, Mexico City
**Requirements:**
* Completed bachelor's degree (mandatory)
* Minimum 2 years of experience in:
* Forecasting, planning, and scheduling of inbound and outbound campaigns
* Real-time reporting and monitoring of KPIs
* Development and execution of forecasts and staffing plans
* Interpretation and analysis of operational and financial metrics
* Profitability analysis and resource optimization
* Advanced Excel, Access, and Power BI skills
* Knowledge and experience with Genesys
* Analytical, results-oriented profile with decision-making capability
**We Offer:**
* Gross monthly salary of $21,000
* Monday to Friday schedule with flexible time availability
* Statutory benefits from day one
* Additional benefits and perks
* Job stability
* Professional development
Interested? Apply through this channel and a Recruitment Analyst will contact you to schedule an interview.
Good luck with your application!
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