**Additional Information** **Job Number**25160689 **Job Category**Rooms \& Guest Services Operations **Location**The Ritz\-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign rooms according to guest requests and preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate arrival and pre-registration procedures for incoming groups. Review, follow up, and address room change or departure date requests when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review daily out-of-order rooms. Ensure rates comply with market standards and that all exceptions are documented. Verify and adjust billing for guests. File guest paperwork or documentation. Organize and process all guest arrival and departure registrations. Activate room keys. Obtain valid payments. Identify the number of over-assigned rooms. Check for duplicated reservations; block rooms. Be responsible for preparing daily reports. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, maintain confidentiality of proprietary information, and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and address them; thank them sincerely; assist persons with disabilities. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocols. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality and safety standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point of sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent certification from a General Educational Development program is not required Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:Supervisory experience is not required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember for a long time, even after they have left. We aim to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standards for exceptional and special luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's "Gold Standards" are fulfilled with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and the belief that our culture drives success, The Ritz-Carlton has earned the reputation as a world-leading brand in the luxury hotel industry. As part of the team, you will learn and practice the Gold Standards, including the employee promise, service credo, and values. Furthermore, we promise to provide you with the opportunity to be proud of the work you do and of your team. By joining The Ritz\-Carlton, you join a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.