**Company Description** MedTrainer is a leading U.S.\-based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions. Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care. We are a fast\-growing company with a dynamic and collaborative team culture. We are seeking a dedicated **Collections Specialist** to join our team remotely from Mexico and support our U.S.\- based accounting and customer success teams. * **This is a full\-time position with a preferred location in Querétaro, Mexico.** **However, remote work within Mexico is also an option for qualified candidates.** **Job Description** The **Collections Specialist** will be responsible for managing and reducing MedTrainer’s outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections. The ideal candidate must be **highly fluent in English**, possess excellent communication and negotiation skills, and have prior experience supporting U.S.\-based companies in a collections or accounts receivable support role. **Note:** This role does not involve billing or accounting functions; it is focused solely on collections activities. **Key Responsibilities** * Proactively monitor the accounts receivable aging report and identify delinquent accounts. * Initiate outbound calls and send emails to customers regarding past\-due balances. * Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary. * Document all collection activities, follow\-ups, and customer communications in the ERP system. * Escalate unresolved payment issues to management or customer success teams as appropriate. * Partner with internal teams, including Customer Success and Sales, to support customer account resolution. * Maintain professionalism and a positive customer experience throughout all collection efforts. * Generate regular reports on collections activity and performance metrics. * Recommend accounts for escalation to external collections agencies when appropriate. **Qualifications** * Fluent in English (both written and verbal communication at a professional level) — mandatory. * 1\+ years of experience in collections, customer service, or accounts receivable support for U.S.\-based companies — mandatory. * Strong communication, negotiation, and interpersonal skills. * Ability to handle difficult conversations with diplomacy and professionalism. * Organized with excellent follow\-up and documentation habits. * Comfortable working independently in a remote environment. * Experience with ERP or accounting software; NetSuite experience is a plus but not required. * Proficiency in Microsoft Excel and basic reporting tools. **Preferred Qualifications** * Prior experience in SaaS, healthcare, or subscription\-based industries. * Familiarity with U.S. collections best practices and customer service standards. * Experience working remotely with distributed teams. **Additional Information** **Why Join MedTrainer?** * Be part of a fast\-growing software company making a real impact in healthcare. * Supportive and collaborative remote team environment. * Salary ranging from **$28,000 to $35,000 (according to experience and skills).** * Competitive compensation and benefits. * Opportunity to develop customer management and negotiation skills in an international setting. * Exposure to U.S. business practices and SaaS industry operations. **How to Apply** Interested candidates should submit their resume in English along with a brief cover letter highlighting their collections experience and communication skills.