* Job Reference: 2401366401\-2 * Date Posted: 9 October 2025 * Recruiter: TXP * Location: City, Manchester * Salary: £31,000 to £32,000 * Bonus/Benefits: 25 days / pension / car/bonus * Sector: Business development, Installation, Print * Job Type: Permanent **Job Description** ------------------- **ROLE : Team Leader \- Commercial Print / Photocopiers** **LOCATION : North West** **The Opportunity** Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care. Key Responsibilities * Set and monitor team performance standards to meet service level expectations. * Coach and develop Technicians through technical support and field accompaniment. * Identify team strengths and weaknesses to optimize resource allocation. * Provide timely technical assistance to direct and indirect accounts in line with SLAs. * Recommend training needs and deliver field coaching in technical and customer service standards. * Investigate and resolve faults, ensuring root cause analysis and detailed reporting. * Attend to unreliable devices and escalate issues with supporting documentation. * Perform routine maintenance, updates, and modifications. * Support installation processes and ensure smooth implementation. * Maintain full understanding and compliance with SLA commitments. * Troubleshoot faults and escalate recurring issues for proactive resolution. * Share technical expertise across the team to promote continuous improvement. * Build strong relationships with key stakeholders in assigned accounts. * Manage boot stock and site inventory at optimal, cost\-effective levels. * Attend product training to maintain up\-to\-date technical knowledge. * Support escalated incidents and customer\-related issues. * Lead team meetings to communicate goals, performance updates, and foster engagement. * Support the RSM with operational and strategic initiatives. * Carry out additional duties as required to support business objectives. Skills Required * Minimum 5 years' experience as a Field Technical Support Specialist or Senior Engineer in the print sector. * Strong analytical skills with the ability to resolve issues efficiently. * Excellent communication and interpersonal skills to deliver first\-class customer service. Package * Salary: Up to 32,000 \+ bonus * Company vehicle * Laptop \& phone * 25 days holiday * Pension scheme Application To apply, please follow the link on this page or send your CV to . For more information about this vacancy or others, contact **Nikki Foxall** on **(phone number removed)**. .