Summary: We are seeking a NOC Engineer to monitor and control high transactionality platforms, networks, and IT infrastructure, orchestrate incident resolution, and provide first-level service desk support. Highlights: 1. Key player in operations of a leading fintech platform 2. Monitor network, transactional systems, and IT infrastructure 3. Orchestrate incident resolution and provide first-level support We are looking for a NOC Engineer to be a key player in the operations of our leading fintech platform. The NOC Engineer will come into the company as a member of the Network Operations Center (NOC) team and report to the NOC Manager. The candidate will be in charge of the monitoring and control of our high transactionality platforms, networks and IT Infrastructure, the orchestration of the resolution of the incidents that arise until their resolution and first level of service desk support. The NOC Engineer will be responsible for: * Monitoring the network, transactional systems and IT infrastructure performance identifying any irregularities or issues to maintain the expected performance and availability of the services * Executing daily operational activities required to manage IT services and the supporting IT infrastructure. * Orchestrating the resolution of the incidents related with our operational platforms in a timely and efficient manner, managing the communications both with clients and internally using the established channels. * Elaborating the Root Cause Analysis (RCA) involving all the relevant actors ensuring that the analysis is carried out in depth and within the established deadlines and registering the POAs as problems for its further analysis and resolution. * Performing first level of support for service requests and incidents * Carrying out routine network and platforms maintenance tasks. * Proposing improvements in regards to monitoring, incident management and service desk support. What You Need To Have * Studies in Computer Science, Telecommunications, IT or other relevant field. * 3\+ years of NOC experience in high transactionality platforms and 1\+ years in incident management. * Experience with at least 3 of the monitoring and visualization tools Grafana, DataDog, Nagios, Looker, Pandora and Pager Duty. Nice to have but not mandatory * Experience in the fintech industry * Use of service management tool JIRA. * Bi\-lingual (English/Spanish) Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $25,500\.00 \- $33,000\.00 al mes Beneficios: * Caja de ahorro * Programa de referidos * Seguro de gastos médicos mayores * Seguro de vida * Vales de despensa Lugar de trabajo: Empleo remoto