Join our IT department as a **Lead Technical Support Engineer,** where you will apply your extensive technical knowledge and leadership skills to maintain and enhance our IT infrastructure. You will oversee issue resolution, drive automation initiatives, and implement secure and scalable support solutions to ensure optimal service delivery. If you are ready to lead and innovate in a dynamic environment, we encourage you to apply. **Responsibilities** * Establish strong collaboration with cross\-functional teams to gather IT requirements and align support strategies with business goals * Troubleshoot and resolve advanced network, software, and hardware issues to minimize operational interruptions * Tackle complex technical problems to guarantee system stability and high availability * Deploy IT solutions aimed at optimizing operational processes and boosting organizational performance * Collaborate with stakeholders to architect and implement scalable IT systems that accommodate growth **Requirements** * Bachelor’s degree in Computer Science, Information Technology, or related field, or comparable professional experience * Minimum of 5 years in System Engineering or similar roles with practical experience managing Google Workspace in enterprise settings * In\-depth understanding of Google Workspace security features, including Context\-Aware Access, SPF, DKIM, DMARC, and Data Loss Prevention * Experience administering Google Workspace Advanced Device Management across ChromeOS, Android, and iOS environments * Proficiency with Google Workspace APIs and Google Apps Manager (GAM) for automation and integration tasks * Knowledge of device management solutions for Windows, macOS, and ChromeOS, including Kandji and Intune * Familiarity with identity management platforms such as Okta, Entra ID (Azure AD), and Google Workspace for authentication and access control * Capability to oversee Google Meet hardware and implement unified communication systems * Expertise in scripting languages like Python and PowerShell to automate and integrate systems * Strong communication skills to effectively convey technical information to various audiences with clarity **Nice to have** * Familiarity with Data Loss Prevention (DLP) tools and implementation methods * Experience with enterprise identity management solutions like Okta * Advanced skills in automation scripting to enhance IT capabilities **We offer** * Career plan and real growth opportunities * Unlimited access to LinkedIn learning solutions * Constant training, mentoring, online corporate courses, eLearning and more * English classes with a certified teacher * Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) * Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) * Flexible work schedule and dress code * Collaborate in a multicultural environment and share best practices from around the globe * Hired directly by EPAM \& 100% under payroll * Law benefits (IMSS, INFONAVIT, 25% vacation bonus) * Major medical expenses insurance: Life, Major medical expenses with dental \& visual coverage (for the employee and direct family members) * 13 % employee savings fund, capped to the law limit * Grocery coupons * 30 days December bonus * Employee Stock Purchase Plan * 12 vacations days * Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th \& 31st) * Monthly non\-taxable amount for the electricity and internet bills EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*