Field Service Engineer

Description

Summary: Sidel is seeking a Field Service Engineer to perform installation, commissioning, and technical assistance for End of Line Equipment, ensuring customer satisfaction and adherence to technical specifications. Highlights: 1. Perform installation, start-up, commissioning, and testing of equipment. 2. Provide technical assistance and training for Sidel's equipment. 3. Ensure ultimate internal and external customer satisfaction. Sidel is looking for a Field Service Engineer that performs Installation, start‐up, commissioning and test of the Sidel End of Line Equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel\`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction. ### **Your Mission** * Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications. * Properly handle, check and transfer equipment non\-conformities. * Prepare Job Progress Chart and technical reports in reference to carried\-out activities. * Ensure ultimate internal and external customer satisfaction. * Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules. * Report after sales opportunities detected on Customer site. * Technical activities, troubleshooting and reporting deliverables. * Report to the Installation Site Manager for team site activities. ### **Your Profile** Level of education and languages: * Bachelor’s degree or technical degree in Electrical / Automation engineering (\+2\) and/or equivalent experience * Fluent level of English is a must. * Specialization in auto\-mechanic is a plus. * Spanish, Italian and/or French is an advantage. Required experience and skills: * Experience in the beverage/packaging industry with expertiese on Shrinkpacking machines * 3\-6 years of experience in field activities * Technical subject matter expertise on Automation (B\&R, siemens, Elau \& AB) * Able to code software from scratch * Hands\-on Experience in working and modifying HMI and PLC in Industrial plants * Hands\-on Mechanical skills and Experience of working on EOL equipment is a plus * Availability to travel up to 90 % (Including International Locations) ###### **Contract Type** ###### **Permanent** ###### **Country** ###### **MEXICO** ###### **Location** ###### **Guadalajara**