Customer Service Representative Freight Forwarder

Description

Job Summary: We are seeking a Customer Service Representative to join the team of an international logistics company — ideal for individuals starting their career and looking for growth in a dynamic environment. Key Highlights: 1. Real opportunity for professional development and growth. 2. Excellent work environment. 3. Professional development in a dynamic environment with growth opportunities. An international company specializing in comprehensive logistics solutions, with a strong presence in maritime, air, and land transportation, is currently seeking talent to join its **Customer Service** team in **Monterrey**. If you are beginning your career in international logistics, have basic experience in operations or customer service, and seek professional development in a dynamic environment with growth opportunities, this opportunity is for you. **Requirements:** * Bachelor’s degree in International Relations, International Business, or related field (graduated or intern). * Minimum 1 year of experience in Customer Service, international logistics, or shipment tracking. * Intermediate-to-advanced English (capable of written communication and basic conversation). * Excellent service attitude and customer orientation. * Strong organizational skills and timely task follow-up. * Proactivity, initiative, and willingness to learn. * Communication and teamwork skills. **Main Responsibilities:** * Support coordination of import/export maritime shipments. * Monitor cargo status and maintain regular communication with customers. * Liaise with shipping lines, agents, and suppliers to ensure shipment visibility and tracking. * Send reports, updates, and basic operational instructions. * Coordinate internally with departments such as Operations, Sales, Customs, and Transportation. * Participate in client visits as part of commercial development and learning. **We Offer:** * Competitive salary commensurate with experience. * Incentive plan. * Statutory benefits (IMSS, vacation, vacation bonus, year-end bonus, and profit-sharing). * Major medical expense insurance. * Food vouchers. * Access to Wellhub (Gympass). * Excellent work environment. * Real opportunity for professional development and growth within an international company. If you’re interested in launching or strengthening your career in international logistics, apply now! Salary: $18,000.00 \- $21,000.00 per month Benefits: * Gym discount * Major medical expense insurance Experience: * Customer Service in International Logistics: 1 year (Preferred) Language: * English (Preferred) Work Location: On-site employment