Technical Support Engineer

Description

Position Summary: Technically resolve customer requirements during pre-sales, installation, and post-sales phases, providing both internal and external support while maintaining required certifications. Key Highlights: 1. Comprehensive technical support for customers and employees 2. Management of computer equipment installation and maintenance 3. Training and certification update opportunities General Objectives and Responsibilities: Technically resolve customer requirements during pre-sales, physical installations, and post-sales, maintaining necessary certifications to support products sold by the company. · Internal Services:  Provide support and maintenance to INACOM employees for internal and external connectivity across all applications. Support customer quotations as requested by Sales or directly by the customer. Identify product and service vendors according to project needs. Conduct inventory of spare parts, stock equipment, and safeguard off-inventory support stock. Assemble devices for sale · External Support: Inspect customer computing equipment (hardware and software). Diagnose and repair equipment with appropriate solutions based on each case. Source spare parts for out-of-warranty equipment repairs requiring quotation. Schedule installations with proper communication to the customer. Submit device type, model, and serial number information for warranty administration by the responsible team. Log the performed service in the reporting system. Prepare service reports to provide feedback to customers and INACOM, and to confirm successful service completion. Finally, close the report in the system. Support customers remotely or on-site at their facilities for firmware updates. Create and deploy corporate imaging. Install additional hardware. Resolve any installation-related issues. Document the performed service in the reporting system. Prepare service reports to provide feedback to customers and INACOM, and to confirm successful service completion. Finally, close the report in the system. Assist Level 2 team with on-site server rack installation · Training: Continuously review labs and certification courses to stay updated with manufacturers targeted by the company.-Requirements- Minimum Education: Upper Secondary Education – Technological High School 3 years of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist