Job Summary: We are seeking a service-oriented Technical Support professional to ensure the proper functioning of our products, with an emphasis on problem resolution and continuous process improvement. Key Highlights: 1. Comprehensive technical support for customers and internal tasks. 2. Focus on problem resolution and continuous improvement. 3. Dynamic role combining customer service, diagnosis, and management. At Campa, we seek a service-oriented Technical Support professional focused on problem resolution and continuous improvement. This position combines customer support, remote/on-site assistance, and internal technical tasks. You will be responsible for ensuring our products operate correctly in our customers' environments, as well as documenting and continuously improving support processes. Responsibilities Customer Support: • Handling and resolving incidents via phone, email, remote access, and on-site visits • Installation and reinstallation of Campa applications • On-site or remote technical problem diagnosis and resolution Internal Support: • Formatting and preparing computer equipment • Installing internal software • Preventive and corrective maintenance of computers and printers Management and Improvement: • Documenting activities in internal tools • Updating manuals, guides, and tutorials Proposing improvements to support processes Conditions * Working Hours: Monday to Friday, 8 AM to 6 PM * Work Mode: On-site. -Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience Languages: English Age: between 20 and 35 years old Knowledge: Problem solving, Documentation, Customer follow-up, Remote support, Customer service, Helpdesk management Willingness to travel: Yes Keywords: assistant, helper, aide, auxiliary, support, soporte, tecnico, tech, technician, technology, tecnologia, technologist