Support Engineer - Information Systems

Description

Job Summary: Integra Consultoría is seeking a Junior Support Engineer to assist CPG clients in operating solutions, managing incidents, and delivering excellent service. Key Highlights: 1. Point of contact for existing customers 2. Issue resolution and incident tracking 3. Working with minimal supervision and goal-oriented Job Description Integra Consultoría is seeking a Junior Support Engineer for its CPG (Consumer Packaged Goods) Business Vertical to assist clients in operating our industry-value solutions. Responsibilities: - Serve as the point of contact for existing customers. - Document incidents and track their resolution. - Implement temporary solutions (workarounds) for known errors. - Deliver excellent service to both internal and external customers. - Identify incident trends to generate problem reports. Knowledge and Skills: - Customer service - Ability to multitask efficiently. - Problem solving. - Verbal and written communication skills. - Experience working with minimal supervision. - Goal-oriented work approach. - Knowledge of ITIL. - Familiarity with Cloud and Mobile technologies. - Ability to work and collaborate in virtual teams. - Willingness to learn. Education, Experience, and Availability: - Engineering/Bachelor’s degree in Systems, Computer Science, or Information Technology. - 1–3 years of experience - Flexible working hours.-Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Knowledge: Operations, Customer Service, Technical Support Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, system, information, informacion