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Job Summary: We are seeking a junior candidate to support Product Management operations, coordinating tickets, communicating with stakeholders, and reporting KPIs. Key Highlights: 1. Opportunity for growth in Product/IT environments 2. Collaborative and multicultural environment 3. Continuous learning and training on Salesforce solutions **Freeway** At Freeway Mexico, we are looking for a junior candidate (entry-level or recent graduate) to support Product Management operations. This role will focus on coordinating ticket tracking, communicating with stakeholders, and reporting KPIs across incident, service, and demand management processes. **Requirements** * Completed Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field * Advanced English (C1), with strong written and verbal communication skills * Strong communication skills; comfortable interacting with multiple stakeholders * Basic knowledge of Agile/Scrum methodologies * Organized, detail-oriented, and proactive * Comfortable working with data in tools such as Power BI / Excel **Experience** * 0–2 years of experience * Experience or exposure to ticketing or project management tools (e.g., Azure DevOps, Jira) is a plus **Key Responsibilities** * Monitor and track tickets across incident, service, and demand management workflows * Proactively contact regional/market stakeholders to obtain updates, unblock issues, and ensure timely responses * Track progress and maintain visibility of pending items, risks, and delays * Support reporting of KPIs and operational metrics based on ticket data * Support organization and maintenance of Azure DevOps * Provide general operational support to Product Management (coordination, tracking, documentation) **Required Soft Skills** * Proactive and extroverted personality * Strong tracking and coordination skills * Interest in learning and growing within Product/IT environments In addition to an attractive compensation package, we offer a collaborative and multicultural environment where every voice matters. You may have the opportunity to travel to visit clients, explore diverse cultures, and contribute to exciting national and international projects. We are one of the most experienced companies with a 360-degree focus on all Salesforce solutions. You will have continuous learning and training opportunities through a hybrid or fully remote work model that promotes work-life balance. Join our team to be part of all the successes we’ve achieved with numerous clients across Latin America—and together, build a future full of opportunities. **If you’re interested, apply through our portal and take the next big step in your professional career!**
