On-Site Support Engineering

Description

Job Summary: A leading technology company is seeking an On-Site Implementation and Support Engineer for equipment diagnosis and repair, software installation, and ticket resolution. Key Highlights: 1. Diagnosis and repair of computer equipment and printers 2. Software installation and basic network configuration 3. Ongoing training and direct hiring by the company A prominent technology-sector company with over 38 years in the market invites you to join its outstanding team as: **ON-SITE IMPLEMENTATION AND SUPPORT ENGINEER.** ***Responsibilities:*** 1\.\- Receive internal or external customer reports/tickets for resolution, performing the following activities: * Diagnose and repair failures in printers, UPS units, plotters, scanners, and general peripherals. * Install computer system images. * Diagnose and repair failures in computer equipment (laptops and desktops). * Install software (OS, Office, antivirus, plugins, etc.) and institutional applications. * Perform basic network connectivity setup (domain, etc.). * Configure email accounts. * Recover and digitize user-signed reports. * Provide basic antivirus support (installation, updates, etc.). 2\.\- Provide basic desktop management support. 3\.\- Respond promptly to each report/ticket. 4\.\- Submit requests for equipment or spare parts to coordination for timely resolution. 5\.\- Maintain continuous communication with the customer to update them on service status. 6\.\- Follow up until service completion. 7\.\- Close reports/tickets in the system. 8\.\- Document activities in the account control system. 9\.\- Generate corresponding statistical reports. ***REQUIREMENTS:*** * Education: Technical degree in Systems, Computer Maintenance, Administrative Informatics; or Bachelor’s degree in Systems Engineering, Telecommunications and Electronics Engineering, or related field. Must hold a complete academic certificate, degree, and/or professional license. (MANDATORY) * Experience: Minimum 2 years in a similar position. * Job-specific training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. * Skills: Proficiency in handling technological materials and tools. * Availability for occasional local travel within the area. ***WE OFFER:*** * Base salary of $10,100 GROSS per month. * Statutory benefits from day one. * Working hours: Monday–Friday, 9 AM to 7 PM. * 1.5-hour lunch break. * Direct employment with the company (We are not staffing agencies). * Ongoing training. * 100% IMSS registration. * Mobility within Mexico City. ***JOIN THIS EXCELLENT TEAM!*** *“Our company is committed to promoting equality and non-discrimination; therefore, HIV or pregnancy tests will never be required as a condition for hiring, retention, or promotion. All individuals—regardless of origin, gender, age, sexual orientation, functional diversity, or any other personal characteristic—are guaranteed equal opportunity to join our team.”* Salary: $10,100.00 per month Workplace: On-site employment