Junior Technical Support Analyst

Description

Job Summary: Softtek is seeking a Junior Technical Support Analyst with experience in ticket management, application support, networks, hardware, and software, as well as schedule flexibility. Key Highlights: 1. Comprehensive technical support role for hardware and software. 2. Ticket management using tools such as Remedy or ServiceNow. 3. Extensive interaction with users and technical configurations. Softtek, join our great team as: Junior Technical Support Analyst Requirements: Minimum 1.5 years of experience as a technical support specialist. Experience with Remedy Global / ServiceNow or other ticket management tools. Application support, email account management, Microsoft Office suite, Outlook, Exchange. User creation and deactivation, permission management, password resets, migrations. Image deployment, patching. Level 1 and Level 2 support. Basic network configuration and equipment maintenance. Hardware and software support, mobile devices, computing equipment, etc. Schedule flexibility. Intermediate-to-conversational English proficiency is desirable. Work Location: Aguascalientes Employment Type: Indefinite-term contract Working Hours: Full-time, Monday to Saturday Work Modality: 100% on-site We Offer: Competitive salary. Statutory benefits plus additional benefits. *Interested candidates please send your CV to the email address provided in this posting.* -Requirements- Minimum Education: Higher Education – Bachelor's Degree 3 years of experience Age: between 25 and 35 years Keywords: analyst, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, junior