Job Summary: IT Support Engineer responsible for ensuring optimal operation of equipment, systems, and networks, providing comprehensive technical support and problem resolution. Key Highlights: 1. Key role in the operation of systems and networks 2. Comprehensive hardware and software maintenance and support 3. Problem-solving skills and customer service IT and Technology Support Engineer Job Description The IT Support Engineer will be responsible for ensuring the proper operation of the organization’s equipment, systems, and networks. Knowledge and Skills • Education: Bachelor’s degree in Systems, Networks, or a related field. • Proficiency in English (spoken and written). • Proven experience: 3 to 5 years in technical support. • Knowledge of Windows operating systems. • Diagnosis and repair of hardware and software issues. • Maintenance and repair of laser printers and Zebra devices. • Networks and structured cabling. • Support for telecommunications equipment and servers. • Ability to explain technical concepts to non-technical personnel. • Proactive and friendly attitude, with a service-oriented mindset. • Ability to work collaboratively in a team. • Competence in problem solving and root cause analysis. Responsibilities and Duties • Configuration, installation, and reinstallation of computer equipment (desktops and laptops). • Resolution of common issues such as password resets, access problems, software/hardware configurations, and basic network issues (cabling). • Management and resolution of requests via a ticketing system, ensuring optimal response times. • Support and maintenance of laser printers, photocopiers, and Zebra devices. • Assistance with software installation, peripheral configuration, and general equipment maintenance. • Monitoring and updating of software licenses. • Management of procurement requests for IT supplies and equipment. • Proper disposal of obsolete equipment in accordance with internal policies. • Providing backup support for system administration tasks, as per competencies. • Willingness to travel to other locations when required. • Availability to work overtime when necessary. Send your CV to the following email addresses: roxana.camacho@rhindustrial.com.mx reclutamiento@rhindustrial.com.mx Employment Type: Full-time Salary: $45,000\.00 \- $50,000\.00 per month Work Location: On-site employment