Functional Support Analyst

Description

Job Summary: IDS Comercial, a leader in technology, is seeking a Functional Support Analyst to manage incidents, lead the transition of requirements, and optimize processes. Key Highlights: 1. Be part of a leading technology company with four decades of experience. 2. Professional development in a continuously growing environment. 3. Contribute to continuous improvement and training of key users. IDS Comercial, a leading information technology company with four decades of experience and a strong presence in Mexico, Latin America, and the United States, invites you to join its team. We have over 1,500 specialized consultants working on diverse projects across financial, commercial, manufacturing, telecommunications, services, government, and other sectors. We are proud to hold CMMI Level 5 accreditation (Capability Maturity Model Integration), a globally recognized quality standard established by the Software Engineering Institute (SEI). Additionally, we have achieved ISO/IEC 27001:2013 certification, affirming our commitment to information security. We also hold the Socially Responsible Company (ESR) distinction, reflecting our dedication to corporate social responsibility. · We are looking for a talented Functional Support Analyst—like you! · What do you need to apply? Bachelor's degree in Computer Systems Engineering or related field, with diploma. Minimum 2 years of experience as a Functional Analyst. Manage critical or complex incidents. Lead the transition of business requirements into viable technical solutions. Root cause analysis: Investigate why recurring failures occur and diagnose structural issues within the tool. Continuous improvement: Design process optimization proposals based on bottlenecks identified during daily support activities. Training: Conduct training sessions for key users (Key Users) on new functionalities or complex processes. · What will you gain by working with us? On-site work modality: Toluca We offer a competitive salary. We guarantee statutory benefits and additional perks. We provide a career development plan for your professional growth. · Join our large, collaborative workforce and become part of a leading technology company that values your talent and offers an environment of growth and development. We look forward to your application!. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Keywords: analyst, support, apoyo, soporte