We are looking for a **Network Support Engineer** with energy, commitment, and a strong service orientation to join our team and ensure flawless operations **Your main challenges will be:** * Monitor, handle, and resolve **Enterprise, Wireless, and VDC** incidents and service requests quickly and effectively. * Produce **weekly reports** on implemented security solutions. * Create and update process documentation, manuals, and guides for the team. * Coordinate and support **change control, patches, and site updates**. * Ensure **strict compliance with SLAs** committed to the client. * Manage **case escalation, tracking, and resolution with vendors**. **What we are looking for in you:** * **Minimum 2 years** of experience supporting **Enterprise, Wireless, and VDC** infrastructure. * Knowledge of **Enterprise Networking**. * Valid **CCNA certification** (desirable). * Ability to document processes and coordinate technical tasks. * Results-oriented, detail-focused, and committed to service quality. **What we offer:** * **Immediate hiring**. * High-level projects with corporate clients. * Professional development in a challenging and continuously learning environment. * Competitive compensation package based on experience and certifications. **Work location:** Polanco CDMX, ON-SITE **Availability:** Immediate **Apply now and secure your place** in a team where your talent makes a difference from day one. Job type: Full-time Salary: Starting at $17,000.00 per month Benefits: * Tuition assistance * Salary increases * Free beverages * Employee discounts * Discounts and preferential pricing * Flexible hours * Option for indefinite contract * Major medical insurance * Life insurance * Free uniforms * Grocery vouchers License/Certification: * CCNA (Desirable) Work location: On-site job