IT Service Delivery Engineer - MX-Monterrey

Description

Summary: Globant is seeking an experienced IT Service Delivery Engineer to join a global operations team, supporting enterprise-scale infrastructure and mission-critical environments through incident management, ITSM, and automation. Highlights: 1. Lead major incident & problem management and ITSM operations excellence 2. Drive AI-driven automation initiatives and continuous improvement 3. Work with cutting-edge technologies and collaborate with international teams At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We are looking for an experienced **IT Service Delivery Engineer** to join a high\-visibility global operations team supporting enterprise\-scale infrastructure and mission\-critical environments. In this role, you will play a key part in: ✔️ Major Incident \& Problem Management ✔️ ITSM / ITIL operations excellence ✔️ Infrastructure \& Cloud Operations ✔️ AI\-driven automation initiatives ✔️ Operational analytics and continuous improvement ✔️ Cross\-functional coordination with engineering, architecture, and leadership teams What We’re Looking For: * 7\+ years supporting IT Operations in large\-scale enterprise environments * Strong background in Cloud, Infrastructure, and Network Operations * Experience with ITIL / ITSM practices: + Major Incident Management + Problem Management (RCA) + Change Management + Availability \& Service Level Management * Hands\-on experience with tools such as ServiceNow, PagerDuty, xMatters, and PowerBI * Strong understanding of AI \& Automation within IT Operations environments * Ability to lead high\-pressure incident bridges and communicate with executive stakeholders * Experience with Python, PowerShell, or similar scripting languages is a plus * Strong analytical, communication, and project coordination skills You’ll work alongside globally distributed teams, helping drive operational excellence, reduce recurring incidents, improve MTTR/MTTI metrics, and optimize enterprise service delivery processes. ✨ Why Join Globant? * Work with cutting\-edge technologies and AI\-driven initiatives * Collaborate with international teams and enterprise environments * Access continuous learning and career development opportunities * Flexible and modern work culture * Opportunity to make a direct impact on mission\-critical operations At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality. **Are you ready?**