Technical Support - MacStore Vista Norte

Description

Job Summary: We are seeking a Technical Support professional passionate about Apple technology and customer service to provide first- and second-level technical support. Key Highlights: 1. Professional growth opportunity in Apple technical support. 2. Continuous development through Apple training and certifications. 3. Join a leading company in Apple products and services. Position: Technical Support - MacStore Vista Norte!! · MacStore is coming to Plaza Vista Norte, and we want you to be part of this exciting launch! · Our new branch opens in early June, and we are looking for Technical Support professionals passionate about technology, innovation, and customer service. · Interviews begin shortly. You could start your professional journey with us on that day. · MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus (increases based on seniority). 12 vacation days. Vacation premium. Profit-sharing up to three months. Life insurance and funeral expense assistance. Uniforms. Career advancement. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple brand products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). Availability to train at MacStore Nápoles. -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist