Technical Support - MacStore Store

Description

Job Summary: MacStore is seeking a Technical Support professional to join its team, delivering personalized assistance and solutions to Apple users. Key Highlights: 1. Join the leading team in Apple product and service distribution 2. Provide Level 1 and Level 2 technical support to Apple users 3. Promote and sell additional services Join the MacStore family! MacStore, Latin America's leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of its outstanding team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $13,230.00 gross Commissions of 9%–20% on the total amount of services performed Performance-based bonus Life support allowance of $2,500 Statutory and above-statutory benefits from day one: 100% IMSS contributions Direct employment with the company 17-day Christmas bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to three months’ salary Life insurance and funeral expense assistance Uniforms Enhanced benefits upon achieving permanent status: Apple Certified Macintosh Technician certification Grocery vouchers Punctuality bonus of $1,200 Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school or technical degree Minimum 1 year of experience repairing computers and telecommunication devices Strong interest in customer service and support Residence near the work location Responsibilities Provide Level 1 and Level 2 technical support to Apple users Deliver personalized assistance and issue resolution Timely follow-up on services performed Promote and sell additional services Meet established metrics and performance indicators Schedule Rotating schedule, Monday through Sunday 11:00 a.m. – 8:00 p.m. 12:00 p.m. – 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: 18–35 years Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar